Privacy Policy

This Privacy Policy outlines how Cargo Cart collects, uses, and safeguards personal data across our multi-seller marketplace.

Information We Collect

Personal Details: Name, email address, phone number, and billing/shipping addresses provided during account registration and checkout.
Transaction Data: Order history, return requests, and payment routing data. (Note: Cargo Cart does not store full credit card numbers or UPI PINs; these are processed securely by our certified payment gateway partners).
Device & Usage Information: IP addresses, browser types, app versions, and interaction metrics (such as viewed items, wishlist additions, and search queries) collected automatically via cookies and similar tracking technologies.

How We Use Your Information

To process transactions and route your orders to the appropriate independent sellers on the platform.
To coordinate with logistics partners for shipping, delivery, and reverse pickups.
To communicate critical service updates, order confirmations, and promotional offers (users can manage marketing preferences in their account settings).
To investigate fraud, resolve disputes, provide customer support, and enforce our marketplace terms of service.

Information Sharing and Disclosure Because Cargo Cart operates as an intermediary platform, we must share limited information with essential third parties to fulfill your orders:

Marketplace Sellers: We share your name, shipping address, and specific order details with the merchant supplying your purchased goods. Sellers are strictly prohibited from using this data for off-platform marketing.
Logistics & Courier Partners: Delivery executives receive your contact information and physical address to ensure successful doorstep delivery or return pickups.
Service Providers: We engage third-party cloud hosting, payment processing, and SMS/email delivery services that handle data under strict confidentiality agreements.
Legal Compliance: We may disclose information if required by law enforcement, court orders, or government mandates to prevent fraud or protect the safety of our community.

Data Security and Retention We implement industry-standard encryption protocols (SSL/TLS) to protect user data during transmission. Your personal information is retained only as long as your account is active, or as required to fulfill legal, tax, and dispute resolution obligations.

Your Privacy Rights Users have full control over their personal data. You can access, update, or correct your profile information directly within the Cargo Cart app or website dashboard. If you wish to permanently delete your account and associated data, you can submit a deletion request through our customer support portal, though some transactional records may be retained for regulatory compliance.