Refund and Returns Policy

Return Policy Overview Buyers can initiate a return or exchange request within 7 days of the delivery date for most items purchased on Cargo Cart. Because Cargo Cart operates as a multi-seller marketplace, returned items are routed directly back to the respective independent seller or our centralized return hubs.

Conditions for Return Eligibility To ensure a seamless return and refund authorization, the item must meet the following criteria:

• The product must be completely unused, unwashed, and in its original condition.

• All original packaging, price tags, brand labels, barcodes, manuals, and accessories must be intact and attached.

• For claims regarding damaged, defective, or incorrect items, buyers must upload clear unboxing photos or videos when raising the return request in the app.

Non-Returnable Category Exceptions For hygiene, safety, and logistical reasons, certain product categories cannot be returned unless they are delivered in a damaged or materially defective condition:

• Innerwear, lingerie, swimwear, and socks.

• Personal care, cosmetics, and grooming products.

• Perishable goods, including groceries and food items.

• Customized, personalized, or made-to-order wholesale batches.

Step-by-Step Return Process

• Initiate: Navigate to “My Orders” in the Cargo Cart app or website, select the relevant item, and tap “Return/Exchange.”

• Verify: Choose the reason for return and upload the required images or video evidence.

• Pickup: A reverse pickup will be scheduled within 24 to 48 business hours. The logistics executive will conduct a basic visual inspection of the item’s condition at the time of pickup.

• Quality Check: Once the package is received by the seller, a final quality check is performed before the refund is officially authorized.

Refund Timelines & Methods Refunds are processed only after the returned item successfully passes the seller’s quality check.

Order Cancellations Buyers can cancel an order directly from their dashboard at any point before the seller marks the item as “Shipped.” Once an order is officially in transit, it cannot be canceled from the app. However, the buyer may refuse the delivery at their doorstep, which will trigger an automatic Return to Origin (RTO) process and subsequent refund.